Louis Loire want your purchasing experience to be as fair, efficient and hassle-free as possible. To assist with this we have created the following policy governing your purchases through our website (www.louisloire.com) (the Site).
We trust this Purchasing Policy (Policy) provides you with transparency both in relation to our sale processes and your transacting on the Site.
Placing an order
Registered account required
Registered account holders can place their orders on the Site. You are required to provide your personal information to become a registered account holder. As a registered account holder you will be able to save information such as your contact details, payment details, delivery instructions and billing information which makes your future ordering experience with us more efficient.
Your account is your responsibility
Please be aware, that when you access the Site as a registered account holder you may remain logged in even after closing your browser (unless you log out or erase your browsing data).
You agree that you are responsible for maintaining the confidentiality of your account including your password and payment information. Accordingly, all activities on the Site done while your account is logged in are solely your responsibility. This includes the making of all online orders, which when made are treated by us as an express intention of the account holder to purchase for the agreed online price.
All successfully made orders are confirmed via an automated email to the account holders nominated e-mail address with an order number. This confirmation does not:
- constitute a tax invoice;
- signify our acceptance of your order; or
- constitute confirmation of our offer to sell.
We reserve the right at any time after sending your order confirmation to accept or decline your order for any reason. We will use reasonable efforts to notify you and to confirm where we have declined your order as soon as practically possible.
Receipt of Confirmation
If you do not receive a confirmation email after it appears as though your payment has been processed or held, it is your responsibility to contact us so that we are aware of the error and can assist in rectifying it.
We will not be responsible for any loss suffered by you if you assumed that payment was not made and that an order was not placed because you did not receive a confirmation.
We will forward a valid tax invoice for any order made to your accounts nominated email address once your order has been processed. If you do not receive a tax invoice from us it is your responsibility to let us know.
Types of payment
The Site allows payment to be made by credit card with the following card types accepted:
- Shopify Pay
- Apple Pay
- American Express; and
The payment details recorded under your account or that are otherwise provided to us at the time of your order will be charged for the full value of your order upon your order being processed.
All credit card payment information and details are provided through pages protected by SSL (Secure Sockets Layer) technology which encrypts the communications and information provided when transmitted from you to our servers.
All orders are subject to pre-authorisation checks to ensure fund availability. Pre-authorisations will appear as a “pending” charge on your account. The total value of your order may be held on your account, being taken only once the order has been dispatched.
All prices on our Site are stated in New Zealand Dollars, are GST inclusive and do not include freight.
We reserve the right to change our prices at any time in our sole discretion. We use our best endeavours to provide all our customers and account holders with notice of any pricing changes well in advance of the changes taking place.
Whist we use all reasonable care to insure the information on our Site is correct, sometimes errors may occur. Where we have listed an incorrect price as a consequence of an administrative or typographical error, we reserve the right to refuse or cancel any orders placed at the incorrect price.
We will endeavour to contact you to give you the option of purchasing at the higher price before effecting a cancellation. If we cancel your order as a consequence of a pricing error, we will refund any funds which we have received from you and will confirm the cancellation and refund by sending you a notice.
We will accommodate order cancellations provided we are notified of the cancellation before your order has been processed. As we incur costs at the time of processing an order we reserve the right to charge a reasonable cancellation fee or to refuse a cancellation request if it is made after processing.
Multiple browser’s or windows
Using multiple browser’s and/or windows (or tabs) may result in you either losing your order or your order timing out. Please ensure that you only use one web browser with one window (or tab) open at a time when ordering from the Site.
Limitation of liability
To the extent permitted by law (including, without limitation the New Zealand Consumer Law), we disclaim any liability to you beyond the face value of your order plus any other relevant per transaction charges such as your delivery fee.
We will not be liable for any loss of enjoyment or wasted expenditure if the goods you have paid for are dead on arrival or contain defects. This provision does not affect your rights or remedies in relation to any statutory Consumer Guarantee that may be applicable in the circumstances.
Our products have some regulatory certifications for international standards regarding the products performance and safety. We will not be liable for any loss or damage if your country, state, region or provenance does not accept these certifications as a valid form of compliance to the existing standards. It is your responsibility to ensure that our certifications are accepted. Compliance, Certification and Regulatory marks specific to the product are available on the Hardware Specification page of this site and are shown on each products boxs and the product itself.
We reserve the right to vary this Policy from time to time without further notice to you. Any variations made will be updated on our site. It is your responsibility to check this Policy every now and again to ensure you are aware of any changes made to it.
You may contact us by emailing firstname.lastname@example.org